Kathy Conrad leads digital government strategy for Accenture Federal Services. She focuses transforming government to be more customer-centric, data-driven, and efficient. Kathy is well-known as an outcomes-focused problem solver and innovation catalyst. She works with the Accenture Digital Studio to help agencies use Human Centered Design and service design to solve complex challenges, create great customer experiences and deliver impact at scale.
Prior to joining Accenture, she served as Principal Deputy Associate Administrator of the U.S. General Services Administration’s Office of Citizen Services and Innovative Technologies, where she led the development and implementation of key innovation and digital government initiatives, including data.gov, FedRAMP, and the Digital Analytics Program. She also played a central role in creating the Presidential Innovation Fellows Program (PIF) and GSA18F.
Kathy has more than thirty five years of public and private sector experience, and is a proven leader and strategist, with keen insight and deep knowledge of government technology and digital service programs and policies. Ms. Conrad is a three time winner of the Federal 100 award and a frequent speaker on digital government, customer experience, and innovation.
Kathy received her B.A. in Biology/Psychology from Wesleyan University. She is Vice Chair at Large of the Industry Advisory Council (IAC) Executive Committee and an Advisor to the Center for Open Data Enterprise.