Julia Dhar joined Boston Consulting Group in 2009 and is a core member of the People and Organization Practice, Industrial Goods Practice, Public Sector Practice and Social Impact Practice. She founded and leads BCG’s Behavioral Science Lab and the firm’s behavioral science network BeSmart and is a member of BCG’s global Change Management leadership team. She is deeply involved in the firm’s IP development on the Future of Work and co-leads BCG’s Deskless Worker topic. Trained as a behavioral economist, Julia champions the use of behavioral insights to improve product and service design and delivery across all industries and geographies. Julia’s TED talks “How to Disagree Productively and Find Common Ground” and “How to Have Constructive Conversations” have been viewed more than 8.5 million times. She is the co-author of The Decision-Maker’s Playbook, published in 2019 by the Financial Times. Her work has been featured in Harvard Business Review, Fortune and GQ. Julia has advised and implemented transformation strategies across a range of social impact and public sector organizations, including economic development and planning, finance, labor, education, and social welfare. She works with private sector clients to integrate choice architecture and customer insights to improve the productivity, performance, employee engagement and customer experience of organizations in sectors including manufacturing, distribution, airlines, energy, IT, and telecommunications. Before joining the firm, Julia worked as the Private Secretary to the Deputy Prime Minister and Minister of Finance in New Zealand and led a major study to increase private capital for public services at the UK Cabinet Office’s Social Investment and Finance Team. Julia holds a Masters in Public Policy from Harvard University’s Kennedy School of Government.